One Of The Most Experience Rural Funds Management Companies Moves To The CloudIn February 2018, Rural Funds Management moved to the cloud for their communication requirements via Servitel's MiVoice platform. Delivering and connecting offices across Eastern Australia.
Rural Funds Management is the responsible entity for seven agricultural investment funds and as of June 2017 had approximately $640m of assets under management across New South Wales, Queensland, South Australia and Victoria. To provide this level of service, stability and security, they required a robust, flexible and single environment solution.
With offices in ACT, NSW and Qld, and remote workers in rural areas, the challenge was to keep all of their staff connected with each other.
Providing a single solution for all of their offices and remote staff, reduce their operational costs and deliver a reliable service to their clients were the main requirements for Rural Fund to make the move.
Servitel's MiVoice platform, being cloud based, provides them with a complete voice solution, interconnecting all of the team with presence, mobility and collaboration.
The MiVoice Business platform is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications. These features allow Rural Funds to be virtually in the same office at all times even when in a rural district.
The benefits of the single environment includes a higher level of customer service as their clients can reach the right person, no matter what part of the country they are in. Internal transfers between offices is now a simple drop and drag process instead of call forwarding to another phone system.
Unified Communication for the staff now takes their office with them when on the road, Presence helps see the availability of team members and the MiCollab Audio,Web and Video conferencing platform allows team members, board members and people outside the business to join in without requiring everyone downloading a client.
Welcome to the MiVoice world, Rural Funds Management.