News27 News items found
Customer Engagement Centre Certification? Check!
He started as a Call Centre Agent, then moved to Servitel as a budding desktop/network technician. He then challenged himself to learn Voice. He was taken under the wing of Servitel's number 1 voice engineer and soon became our primary voice engineer in New Zealand.
Fortinet Threat Landscape Report Q1 2018
Early Adopter Hits Another Anniversary
National Capital Motors have been selling and servicing cars to Canberra and the surrounding region for over 30 years. Servitel and National Capital Motors have been working together for almost a third of this time.
The Newest Team Member Becomes the Newest Mitel Engineer
The newest of the team showed no hesitation in getting involved. Working with the experience Mitel technicians, Wayne shadowed and absorbed as much as possible from them. Last week came the official classroom to turn all that knowledge into the Mitel way.
ServiVault goes live
With the increase of data storage and cyber attacks, the risk of losing important data also increases. Lost data leads to costly downtime, regulatory fines, lost revenue and customer privacy breaches. To combat this, as part of your
What Is Better Than One New Engineer? Two New Certified Engineers!
Last week Servitel challenged Fida, our Senior Network Engineer, to attend, learn and achieve the Mitel MiVoice Business certification. To this point, Fida had only dabbled in the voice arean, supporting the networking and virtual platforms required to present the service to customers.
One Of The Most Experience Rural Funds Management Companies Moves To The Cloud
Rural Funds Management is the responsible entity for seven agricultural investment funds and as of June 2017 had approximately $640m of assets under management across New South Wales, Queensland, South Australia and Victoria.
Canberra Cavalry, Game 1 of the ABL Championship Season
Streaming to over 22 countries, the Canberra Cavalry took on the Brisbane Bandits at the Fort, Narrabundah. Over 10,000 fans turned out, majority in orange, ready to cheer on the local team. The weather added some suspense with early showers but that couldn't dampen the spirit of the crowd.
Just 14 days until new Data Breach Laws in Australia
New Notifiable Data Breach (NDB) laws come into affect on February 22, 2018 for Australian businesses, making it compulsory to report any data breaches to authorities and their effected individuals.
Aerial continues to innovate thanks to Servitel’s MiVoice platform
In an industry changing quickly, Aerial focused on changing and improving how their customers can contact them. The MiVoice Contact Centre provided them the tools to deliver an Omni-Channel Customer Experience.