Services Close

MiContact Centre

A top priority for all business is to deliver a satisfying customer experience. With technology rapidly changing and improving the way customers are able to interact with you, it is important to stay up to date and continue to meet their expectations. This means being able to provide multiple communication options that best suit your customers preferences. Empower your customers and have the capability to let them drive how they would best like to contact you. Being able to do this effectively will help your business stand out from your competitors and make them advocates for your services.

Today is not just about voice but is also now a digital world. Ensure you are able to interact with social media, self-service, web chat and mobile technology. Alternatively, increase your automation to direct your customer where they need to go without the ring around or long delays.

Let Servitel help you meet the challenge of being able to offer flexibility whilst still providing an intimate customer service and not comprising operation costs. Servitel will help you build the perfect customer experience solution to meet your business needs now and into the future.

Key features

Connect with your customers the way they want to

  • Interaction across all media
  • Scalable and flexible
  • Workforce Management
Enquire Now
man with headset on working at computer in office

Potential business impact

  • Streamline business process
  • Improve customer satisfaction
  • Reduce staff costs

Ideal for companies with

  • Front desk or Receptions
  • Seasonal requirements
  • Time sensitive responses
  • Large call volumes
  • Outbound requirements

Broadband Services

Being connected is a vital part of any business and providing a strong and reliable backbone to our Cloud solutions is paramount. Servitel’s partnerships with the leading providers of TPG (Australia) and Spark (New Zealand) allows our customers to be part of the largest networks available. Access to NBN (Aus), UFB (NZ), Ethernet and DSL solutions gives us the flexibility to have the right connection to suit our customers’ needs.

Data Mobility is a must have in today’s busy schedule and the reliability of coverage is non-negotiable. Vodafone Global’s M2M services provides this coverage for both Australia and New Zealand.

  • Australia Broadband Services
  • New Zealand Broadband Services
  • Global Mobile Services
  • Toll Free Numbers

Key features

Gain access to the internet or cloud through the largest coverage networks

  • National broadband coverage
  • Flexible data requirements
  • Enterprise grade support
Enquire Now
Man working in server room

Potential business impact

  • High Speed data access
  • Unlimited data options
  • Redundancy Network options

Ideal for companies with

  • Multiple site business
  • Small remote satellite sites
  • High data usage
  • Cloud services
  • VoIP services

Security Services

The rate of Cyber Security incidents occurring is rising at an alarming rate, so network and data security has never been more important. Many security solutions are blind to advanced threats; internal processes are not being reviewed or businesses are not aware of the risks. Do you know if your organisation is ready to rapidly respond to a critical cyber threat?

Servitel can offer a Cyber Threat Assessment on your network, looking for any areas that could be exploited. Protection of your data, your most valuable asset, is critical and we can consult, analyse and provide solutions to help close the back doors.

  • FortiNet Anti-Spam and Anti-Virus
  • FortiMail Web Filter
  • CTAP services

Key features

Fortinet provides a global leading Unified Threat Management product, protecting your data and reducing the potential risk of a breach.

  • Email spam and virus protection
  • Network Firewalls
  • Web application protection
Enquire Now
Image of technician working on laptop in server room

Potential business impact

  • Protection of Data
  • Identify and action breach attempts
  • Team efficiency increase

Ideal for companies with

  • Small to enterprise networks
  • Email
  • Access to the internet
  • Databases
  • Privacy legislation

Other Services

Social media and mobility are part of our everyday lives and having your business tapped into these will help you stay in the game. Whether you would like to leverage an existing platform or build one from scratch, our talented team can customise a mobile web application solution to suit your business needs.

Reducing cost and maintaining high availability can be a challenge for all businesses. Our Data Centre colocation offers reliability, security and on-site support in each of our centres.

  • Web Applications
  • Co-location Data Centre

Key features

Our team can provide multiple services based on the requirements of your business

  • Customised Web Applications
  • Co-Location Data Centre services
  • Professional Voice Recordings
  • Mass Notification
Enquire Now
Male executive using smartphone and laptop

Potential business impact

  • Applications support on all devices
  • Reduce hardware cost
  • Support when you need it

Ideal for companies with

  • Cloud based software
  • Mobile application requirements
  • Mobile workforce
  • Restricted hardware budgets
  • Recorded messages
  • Emergency Alerts