Servitel Communications specialists in business solutions delivered from hosted cloud infrastructure. Wholly owned by Australia’s Aerial Capital Group Ltd, Servitel NZ began operations in New Zealand in 2011 establishing the unified communications and data hosting business through a relationship formed with the taxi industry.
Aastra Shining Stars
Customer Profile Aerial had to leapfrog existing taxi call center communication infrastructure provider to Canberra’s standards and deploy a solution able to better industry
largest feet of taxis and hire cars benchmarks. Aerial’s research included a review of large call center systems including solutions from Genesys and Aastra. Genesys was considered too expensive and
needs providers could not deliver required levels of support.